API error rates and latencies

Incident Report for TaxBit

Resolved

This incident has been resolved.

Posted Jun 13, 2023 - 20:52 UTC

Monitoring

Our service provider has notified us that they have resolved the issue and are working towards full recovery

Posted Jun 13, 2023 - 20:43 UTC

Update

Our service provider has identified the issue and is working on resolving the issue

Posted Jun 13, 2023 - 19:38 UTC

Update

We are continuing to work on steps to mitigate the issue

Posted Jun 13, 2023 - 19:25 UTC

Identified

The issue has been identified as an outage with our cloud service provider (AWS). We are exploring mitigation strategies up to and including failing over to our secondary region.

Posted Jun 13, 2023 - 19:24 UTC

This incident affected: Tax API.